Live / Mobile
Your account at at888 — from login to wallet activity — is handled with a clear set of data practices built for Malaysia. This policy explains what we collect, why we collect it, and how you stay in control of your own information across every session, whether you access us through your phone or desktop.
When you open an account with at888 and use it to browse sports markets, switch into slots or live dealer tables, or move funds through Boost or Bank Transfer, we collect certain personal data to make those functions work. This includes your registration details, your login history, your transaction records tied to payment rails like Touch 'n Go eWallet, DuitNow, and FPX, and your device session data. We do not sell your personal data to third parties. We do not share it with advertisers. Data we hold is used to run your account, process wallet activity, deliver account-related communications, and meet any obligations that apply under local law where access is permitted. Retention periods depend on the type of record — account credentials are held for as long as your account is active, while transaction records may be kept for a longer period as required by applicable regulations. All of this applies where access to at888 is available under local law and eligible regions. If you have a question about a specific data point we hold, the right channel is our support team, reachable through the contact path shown at the bottom of this page.
Transaction records tied to your Touch 'n Go eWallet deposits are logged in your account history and held in line with applicable financial record requirements.
DuitNow transfer data — reference numbers, timestamps, amounts — is stored as part of your wallet history and accessible from your account dashboard after login.
FPX session data is recorded at the point of transaction. We keep this to reconcile your account balance and respond to any payment queries you raise with support.
Boost payment entries appear in your transaction log. If you spot a discrepancy, you can raise it through support and we will cross-reference the record on our end.
This policy covers data that at888 directly handles — the information you give us, the activity your account generates, and the records our platform creates. It does not extend to third-party services that have their own terms, or to content served outside our direct control. Knowing the boundary helps you understand where to direct a data question.
Covered. Registration data, login sessions, account settings and preferences you set inside your at888 profile fall within this policy.
Covered. Records of deposits and withdrawals processed through Boost, Bank Transfer, Touch 'n Go eWallet, DuitNow and FPX are part of your at888 account data.
Covered where we generate it. Game lobby displays, sports market listings and account pages are our content; game outcomes from studio engines are governed by those studios' own systems.
Not covered here. If you leave at888 to visit a payment provider's portal, a studio's own site, or any external link, that service's own privacy terms apply from that point forward.
You have practical options when it comes to the data at888 holds about you. Start with your account dashboard — after login, the settings panel shows the details we have on file: your registered contact information, linked payment methods like Boost or Bank Transfer, and your transaction history. If any detail is out of date or incorrect, you can update it directly from the account settings page by following the fields shown there. For records you cannot edit yourself, or if you want to understand what specific data we hold, contact our support team through the live chat or email path listed on this page. We will respond to a data enquiry and, where applicable under local law, action a correction or provide the record you asked about. Where access to at888 is permitted under local law, these rights apply to all registered account holders.
Your transaction history, login activity and account details are visible in the dashboard after login. No request needed — it is there when you want it.
Update your registered name, contact details or linked payment information directly through the account settings page. Follow the fields and verification steps shown on screen.
If you want to know what specific data we hold about you, contact support through live chat. State your account identifier and the record you are asking about.
For corrections we must handle on our end, or for records linked to a past transaction, open a support ticket. We will cross-reference our records and respond with the outcome.
For any question about this policy, a data record, or an account detail that needs correcting, use the contact options below. Our support team handles privacy-related requests alongside general account queries — state your question clearly and reference your account so we can locate the right record quickly.
Open the chat widget from the bottom of the page. State your account email and describe the data question — this is the fastest path for policy queries.
Send your privacy or data request to our support email address shown in the contact section of your account dashboard. Include your registered email and the specific record in question.
Log in and navigate to the support section of your account for the current contact options and response paths available in your region.
at888 applies a set of consistent practices across data handling, cookies, account security and retention to keep your information in order and your account accessible only to you.
We use cookies to maintain your login session, remember your display preferences and track aggregate usage patterns on the site. You can manage cookie settings through your browser. Disabling session cookies will affect your ability to stay logged in.
Your account is protected by the credentials you set at registration. We recommend using a unique password not shared with other services. Any suspected unauthorised access should be reported to support immediately through live chat.
Active account data is held for as long as your account remains open. Transaction records may be retained beyond account closure where required by applicable regulation. You can ask support for specifics on the retention period relevant to your record type.
If this policy is updated, the revised version will be posted on this page with a note reflecting the change. Continuing to use your account after a posted update means you have reviewed the revised terms. Check this page periodically if you want to stay current.
These are the questions we hear most often about how at888 handles personal data, what rights you have, and how to act on them.
We collect the details you provide at registration — name, contact information, and the payment method you link, such as Touch 'n Go eWallet or Bank Transfer. We also log session activity and transaction records generated by your account. We do not collect data beyond what is needed to run your account.
Your account dashboard shows your transaction history, login records and account settings after login. For a broader view of what we hold, contact support through live chat and request a data summary. We will respond with the relevant records where local law permits us to do so.
Go to the account settings page after login and follow the fields shown to update your registered contact details or linked payment information. If the correction requires action on our end — for example, a transaction record discrepancy — open a support ticket and describe the specific record.
We do not sell or share your personal data with advertisers or unrelated third parties. Data may be passed to payment processors like Boost, DuitNow or FPX to complete your transactions, and to service providers who run systems on our behalf, under data handling agreements.
Active account data is held while your account is open. Transaction records tied to Boost, Bank Transfer or other payment rails may be retained for a period after account closure where required by applicable regulation. Contact support to ask about the retention period for a specific record type.
Reach our support team through live chat on this site or via the email address in your account dashboard. State your account identifier and describe the concern clearly. We handle data complaints directly and will get back to you with the outcome of our review.