Live / Mobile
Your at888 account runs on one wallet that moves across every category — sports markets, slots, live dealer tables and arcade rooms — without switching payment apps mid-session. This page covers the two core money operations: adding funds and pulling your balance back out.
Every money movement through your account is logged with a system reference number the moment we receive the instruction.
Always confirm the address bar shows at888 before logging in. A mismatched URL is the clearest sign of a phishing attempt. Bookmark the correct address from a session you have already verified so you open the right page every time.
We check that the name on your wallet or bank account matches the name registered to your at888 profile before releasing any withdrawal. This single check protects your balance from being redirected to an unrelated account — no exceptions are made.
Your withdrawal destination must be an e-wallet or bank account registered in your own name. DuitNow, Touch 'n Go eWallet, FPX and Boost are each verified against your profile at the point of first withdrawal, and the match is re-confirmed on subsequent requests.
If a deposit does not reflect in your balance or a withdrawal status stays pending longer than expected, open the Help section inside your account. Your transaction reference number and a screenshot of the e-wallet confirmation are the two items support will ask for first.
Adding money to your at888 balance starts at the cashier screen, which you reach through the account menu after login — it is labelled Deposit and sits at the top of the navigation on both mobile and desktop.
Sign in to your at888 account and tap the Deposit option in the account menu. The cashier screen lists all available payment methods for your region alongside the minimum and maximum amounts set for each one — read those figures before you proceed.
Select Touch 'n Go eWallet, DuitNow, FPX or Boost from the method list. Each option opens its own payment flow. FPX takes you to your online banking portal; Touch 'n Go eWallet and Boost route through the respective app on your phone.
Key in the deposit amount within the limits shown on screen. Complete the confirmation step your bank or e-wallet app requires — this is the moment the transfer is authorised. Do not navigate away until the confirmation page appears.
Return to your at888 account home after confirmation. Your updated balance appears in the wallet display at the top of the screen. The deposit also appears in your account transaction history with a timestamp and reference number for your records.
When you are ready to move your at888 balance back to your e-wallet or bank account, open the cashier screen and choose Withdraw. The method list here mirrors your deposit options — DuitNow, Touch 'n Go eWallet, FPX and Boost — and we ask that you withdraw to the
From the account menu, select Withdraw. The screen shows the methods available for your account alongside the minimum and maximum amounts. If a method is greyed out, it was not used for your most recent deposit and may require a support request to activate.
Choose your withdrawal method — DuitNow, Touch 'n Go eWallet, FPX or Boost — and type the amount in the field provided. Confirm the destination account details match what is registered on your profile before proceeding to the next screen.
First-time withdrawals prompt an identity verification screen. Upload the document shown as required — this is a one-time step tied to your account. Subsequent withdrawals from the same verified account go straight to confirmation without repeating the document upload.
After submitting the withdrawal, note the reference number shown on the confirmation screen. This number appears in your at888 transaction history and matches the reference on your e-wallet or bank notification — it is the key detail if you ever need to query the payment with support.
The methods below are the ones we have set up for Malaysian accounts. Availability for each method depends on local law and the eligible region your account is registered to. The cashier screen inside your account shows the live state of each method — including any amount limits — after you log in.
Fund or withdraw through your Touch 'n Go eWallet account. The payment routes through the app on your phone and confirms within the app before the transaction is logged on our end
DuitNow transfers route from your registered Malaysian bank account. Use your DuitNow ID or account number as prompted; the confirmation appears in your banking app before reflecting in your at888 wallet.
FPX connects directly to your online banking portal. Select your bank from the FPX list in the cashier, log in to your bank's page to authorise, and the amount posts to your at888 account once the bank confirms the instruction.
Boost e-wallet is available as a deposit and withdrawal option for eligible accounts. The flow opens the Boost app for confirmation — keep the app installed and your Boost account active so the handoff between our cashier and the app completes without interruption.
Direct bank transfer is available for accounts where e-wallet options are not preferred. Use the account details shown in the cashier screen exactly as displayed; include the reference code provided so our system can match the incoming transfer to your account.
Verification is the step that links your at888 account to a confirmed identity, and it is what allows us to release withdrawals to your nominated wallet or bank account. The process asks for a government-issued identification document — your MyKad is the standard document for Malaysian accounts.
Your Malaysian national identity card is the primary document. Take a clear photo of the front and back in good lighting before you start the upload — blurry or cropped images are the most common reason a verification request is sent back for resubmission.
The verification screen is accessible from your account profile settings. Follow the fields shown there to attach your document images. The screen confirms receipt once both sides are uploaded successfully.
Our team reviews submitted documents and updates your account status. The result is reflected in your account profile — you do not need to contact support unless the status has not changed after the timeframe shown on the verification page.
Once your account shows as verified, the withdrawal screen becomes fully accessible. Your nominated withdrawal method — DuitNow, Touch 'n Go eWallet, FPX or Boost — should match the name on the document you submitted.
Every payment in or out of your at888 account generates two records: one in your account transaction history and one in your e-wallet or bank app.
Each transaction creates a unique reference number shown on both the at888 confirmation screen and your e-wallet or bank notification. Write it down or screenshot it immediately — this number is how we trace a specific payment on our end and confirm it matches what your payment app recorded.
Your at888 transaction history uses status labels — Pending, Processing, Completed, or Failed — to show where each payment sits. A Pending status means we have received the instruction but the payment app has not yet confirmed it; Completed means the funds have moved and the balance reflects the change.
The History tab inside your account lists every deposit and withdrawal in date order with amounts, methods and status labels. Filter by date or transaction type to find a specific entry. This panel is the source of truth for your at888 balance movements — it updates as soon as a status changes.
For any transaction you plan to query, save the e-wallet or bank confirmation screenshot alongside the reference number from your at888 history. These two items together — the external payment record and the internal account entry — are what support needs to investigate a discrepancy without delays.
The questions below cover the situations we hear about most from Malaysian accounts — delayed transactions, verification steps, minimum amounts and what to do when a payment does not land as expected. If your situation is not covered here, the account support channel listed in your profile settings is the next step.
We support Touch 'n Go eWallet, DuitNow, FPX, Boost and Bank Transfer for Malaysian accounts. The cashier screen inside your account shows the live method list and the amount limits for each option after you log in. Availability depends on local law and eligible regions.
Save the confirmation screenshot and the reference number from your Touch 'n Go eWallet, Boost or DuitNow app. Open the Help section in your at888 account and submit those two details to support. We use the reference number to locate the transaction and confirm whether it reached our system.
Minimum and maximum withdrawal amounts are shown on the cashier screen after you log in — the figures may vary by method and account status, so we display the current limits dynamically rather than publishing a fixed number here. Check the Withdraw screen for the exact limits that apply to your account.
A Pending status means we have received the withdrawal instruction but the confirmation from your bank or e-wallet has not come back yet. If the status does not move to Completed within the timeframe shown on the withdrawal screen, contact support with your transaction reference number and we will investigate.
Yes — your first withdrawal triggers a verification step that asks for your MyKad or equivalent government-issued document. This is a one-time process. Once your account status shows as verified in your profile settings, subsequent withdrawals to the same confirmed method proceed without repeating the document upload.
We ask that withdrawals go to the same method used for the deposit where possible, because the identity match is already confirmed for that method. If you need to use a different method — for example switching from FPX to DuitNow — contact support before submitting the withdrawal request so the account team can assist.